We partner with a third-party application to enable the Shopping List / Local Supermarkets feature. While this means some issues may need to be handled by our partner, there are a few steps you can try first that often resolve connection problems.
Try This First
- Log out of your supermarket account, such as from the grocery store’s website or app.
- Go back to the meal planning platform and send your shopping list again.
- Once it’s been sent, log back into your supermarket account.
This usually refreshes the connection and gets things working again.
Still Not Working?
If the issue persists, try these steps before contacting Support:
- Clear your browser’s cache and cookies.
- Try a different browser.
- Open the site in incognito or private mode.
These steps can help reset anything interfering with the connection.
Need Help?
If you’ve tried all of the steps above and the issue is still there, please contact us through the Help Center. We’ll do our best to help and, if needed, escalate the issue to our third-party partner for further troubleshooting.