Shopping List Not Working with Supermarkets

We partner with a third-party application to enable the Shopping List / Local Supermarkets feature. While this does limit our ability to solve certain issues directly, there’s a quick workaround that has helped many users resolve problems like this.

Try This First

1. Log out of your supermarket account (for example, from the grocery store’s website or app)
   
   

2. Go back to the meal planning platform and send your shopping list again
   
   

3. Once it’s sent, log back into your supermarket account
   
   

This usually refreshes the connection and gets things working again.

Still Not Working?

If the issue persists, try the following before contacting support:

• Clear your browser’s cache and cookies
  
  

• Try a different browser, or
  
  

• Open the site in incognito/private mode
  
  

These steps can help reset anything interfering with the connection.

Need Help?

If you’ve tried all of the above and the issue is still there, please contact us through the Help Center. We’ll do our best to help — and if needed, we’ll escalate the issue to our third-party partner for further troubleshooting.